Mrs. Hala Shams suffered fractures in her right ankle after she fell to the ground. The ambulance did not arrive, so she was taken by private car to the hospital, to start a journey waiting for surgery for 19 days, until she resorted to the media to talk about her situation.
After she fell to the ground, Hala Shams felt that there was a serious injury to her right ankle. She waited on the edge of the street for an ambulance, but after waiting three hours in the sun in vain, she was taken by private car to the hospital in excruciating pain.
After passing through the emergency department, Hala was transferred to a waiting and monitoring department, pending her turn to undergo surgery to repair the damage that resulted from the severe injury.
In the first period, Hala had to wait for the tumor to subside, but the waiting period was long, as she says.
"The staff and doctors were doing their best, but the failure lies in the health system. There is a shortage of nurses. When I asked them when I would have the operation, they told me that there were new emergency cases arriving every day and that I had to wait."
"I was confined to a bed, and my legs were hanging above the level of the heart. I was exhausted, so I asked them to send me home or to another hospital, and the answer was that the situation in other hospitals is similar."
"I had no choice but to resort to the media, so my daughter posted a tweet on Twitter, so we got attention from the media, and after the story of my waiting came out to the public, the hospital director had no choice but to come to me apologizing, and the next day I was operated on."
The latest Victorian Government data shows there were nearly 85,000 people waiting for elective surgery at the end of June 2022 - about double the waiting list before the pandemic reached Victoria. Many other people were also waiting to see medical professionals such as pediatricians, neurologists and psychiatrists.
And in New South Wales, the Medical Association has called for a reduction in the waiting list for elective surgeries, which now has more than 100,000 patients.
For its part, the Albanese government says that a decade of neglect has made seeing a doctor more difficult and more expensive than ever, in reference to the government's drive for a comprehensive reform of the Medicare system, this approach that received support from state leaders last Thursday.
Health Secretary Mark Butler announced that reforming the "risky" primary health network was his top priority, but a plan he put forward to expand the role of other healthcare professionals such as pharmacists opened the door to a battle with the powerful doctors' lobby.
The health secretary welcomed Victorian Premier Daniel Andrews and NSW Dominic Perrotte's call to open more clinics accepting full Medicare, but stopped short of increasing government payments to doctors.
The call for reform has also been supported by the heads of government of Queensland, Western and South Australia, and South Australian Premier Peter Malinouskas said reforming the primary health care system should be high on the agenda of the 2023 National Cabinet.